Terms and Conditions

Disclaimer – the Holistic Coach /Counselling and Client Relationship Transformative Coaching/counselling (referred herein as 'coach') is a thought-provoking and creative relationship between coach and Client. It aims to inspire the Client and facilitate the creation of personal and professional visions. The Client is solely responsible for creating and implementing their physical, mental and emotional well being choices and actions or inactions, or for any direct or indirect results from any interactions or services provided by the coach. The Client understands coaching is not therapy and does not substitute for therapy or professional medical or psychological assistance. Clients who have a medical or psychological disorder or illness must seek professional medical advice. This responsibility falls with the Client to disclose and not the coach to diagnose. The Coach's role is to assist the Client in bringing balance into their whole lives and ensuring the Client is in touch with their own needs on a holistic level - typically the mind, body and spirit. No assumption of responsibility is made or taken through the provision of Holistic Counselling/Coaching. All information supplied by the Client is confidential, and the Client may request to view their personal information stored by Simply Flourish. Information will not be given to third parties concerning the Client or the Client's details without the permission of the Client, unless the Coach deems the Client, or any other person associated with the Client, to be in a serious or life-threatening situation, in which case the coach is duty-bound to report the perceived danger to the appropriate authorities. Such incidences may include suicidal tendencies or physical, mental or emotional abuse being committed on or by the Client. The Client understands that to gain full benefit from the coaching relationship, they agree to communicate honestly, act on feedback and assistance provided, and invest the time and energy to participate fully.

1. Services - The Coach and client consent to engage in an agreed coaching program conducted via Zoom. The coach may choose to be available to the client via e-mail and voicemail in between sessions. 2. Schedule of Fees - The client's investment is non-refundable. Fees will be invoiced and required to be paid prior to the scheduled session. The sessions shall be approximately 1 hour. With regard to the packages, upon completion of the agreed number of sessions, if the client chooses to continue. coaching will convert to a session by session, ongoing basis at the same session rate as the completed package. 3.Confidentiality - All information supplied by the client is confidential. Infomation will not be given to third parties in relation to the client without their permission unless the coach deems the client, or any other person associated with the client, to be in a serious or life-threatening situation, in which case the coach is duty-bound to report such information to the appropriate authorities. Such situations may include suicidal tendencies, physical, mental or emotional abuse being committed on or by the client or criminal acts. 4. Cancellation and Termination Policy - The client agrees to give no less than 24 hours' notice to reschedule a coaching session. The coach and client agree to provide 14 days' notice prior to the agreed final session in the event that either wishes to cancel the coaching relationship. In the case of packages being cancelled, 50% of the remaining balance is required to be paid by way of a cancellation fee. Sessions provided on an ongoing basis do not attract a cancellation fee.