Terms and Conditions

Disclaimer – the Holistic Coach /Counselling and Client Relationship Transformative Coaching/counselling (referred herein as 'Therapist') is a thought-provoking and creative relationship between therapist and client. It aims to inspire the client and facilitate the creation of personal and professional visions. The client is solely responsible for creating and implementing their physical, mental and emotional well being choices and actions or inactions, or for any direct or indirect results from any interactions or services provided by the therapist. The Client understands therapy does not substitute for professional medical or psychological assistance. Clients who have a medical or psychological disorder or illness must seek professional medical advice. This responsibility falls with the client to disclose and not the therapist to diagnose. The therapist role is to assist the client in bringing balance into their whole lives and ensuring the client is in touch with their own needs on a holistic level - typically the mind, body and spirit. No assumption of responsibility is made or taken through the provision of Holistic Counselling/Coaching. All information supplied by the client is confidential, and the client may request to view their personal information stored by Simply Flourish. Information will not be given to third parties concerning the client or the client's details without the permission of the client, unless the therapist deems the client, or any other person associated with the client, to be in a serious or life-threatening situation, in which case the therapist is duty-bound to report the perceived danger to the appropriate authorities. Such incidences may include suicidal tendencies or physical, mental or emotional abuse being committed on or by the client. The client understands that to gain full benefit from the therapeutic relationship, they agree to communicate honestly, act on feedback and assistance provided, and invest the time and energy to participate fully.

1. Services - Both the therapist and the client agree to engage in a holistic coaching and counselling program, delivered either in person or via Telehealth. The therapist may, at their discretion, offer brief support via email or voicemail between sessions. 2. Confidentiality - All information supplied by the client is confidential. Infomation will not be given to third parties in relation to the client without their permission unless the therapist deems the client, or any other person associated with the client, to be in a serious or life-threatening situation, in which case the therapist is duty-bound to report such information to the appropriate authorities. Such situations may include suicidal tendencies, physical, mental or emotional abuse being committed on or by the client or criminal acts. 3. Schedule of Fees All fees are non-refundable. Payment is required before each scheduled session. Each session runs for approximately 50 minutes. For package agreements, once the included sessions have been completed, clients may continue on a session-by-session basis at the same per-session rate as the completed package. 4. Cancellation and Termination Policy Clients are required to provide a minimum of 24 hours’ notice to reschedule or cancel a session. Cancellations made with less than 24 hours’ notice, or non-attendance, will result in the full session fee being charged. This is because the appointment time has been reserved exclusively for you. Additionally, at short notice, it prevents another client from receiving support and impacts the business financially. For package agreements, any late-cancelled or missed sessions will be deducted from the remaining package sessions.